# WhatsApp Quote Templates — Plumbing **How to use:** Copy a template, replace anything in [square brackets], and delete options that do not apply. Add your normal business name, contact details and VAT wording if needed. --- ## 1) Boiler Service Hi [Customer name], Thanks for your enquiry. Please find our quote for a **boiler service** at [property address]. **Work included** • Attend site and carry out a routine service on [make/model] boiler • Visual inspection of boiler, flue and accessible pipework • Check operating pressure, controls and system performance • Clean accessible serviceable components as required • Check for visible leaks and test boiler operation on completion • Provide service record / confirmation of works completed **Price:** £[amount] [including/excluding VAT] **Please note** • This quote is for a routine service only; repairs, replacement parts, chemical cleans, landlord certificates and fault-finding are not included unless stated above. • The boiler must be safely accessible, powered and able to be run at the appointment. • If a fault or safety issue is found, we will explain the options and quote for any additional work before proceeding. • We cannot guarantee the future reliability of an older appliance following a service. **Availability:** [date/time window] To book, please reply with your preferred date, full address and a contact number. Payment is due [on completion / as agreed]. Kind regards, [Business name] --- ## 2) Leak Callout Hi [Customer name], Thanks for contacting us. Please find our quote for investigating and repairing the reported leak at [property address]. **Work included** • Attend site and investigate the reported leak at/near [location] • Isolate the relevant water supply where possible and safe to do so • Carry out a straightforward repair to accessible pipework/fittings, if identified • Test the repair and check for obvious further leakage on completion • Leave the immediate work area tidy **Price:** £[callout/first-hour amount] [including/excluding VAT] **Additional time/materials:** £[hourly rate] per hour after the first [x] hour(s), plus parts/materials if required. We will discuss any additional cost before carrying out non-emergency extra work. **Please note** • This quote covers investigation and repair of an accessible plumbing leak only. • Damage reinstatement (tiles, walls, ceilings, flooring, decorating, boxing-in or specialist leak detection) is not included unless specifically quoted. • Hidden leaks may require exploratory access or further visits; we will explain the next steps before proceeding. • Please clear access to the affected area where possible. If water is actively flowing, turn off the stopcock if it is safe to do so. **Availability:** [date/time window] Please reply to confirm you would like us to attend, with your address and best contact number. Kind regards, [Business name] --- ## 3) Bathroom Refit Hi [Customer name], Thanks for the opportunity to quote for your **bathroom refit** at [property address]. **Scope of works** • Remove existing [bath/shower/WC/basin/tiles] as agreed • First-fix plumbing alterations for the new layout • Supply and/or install: [list sanitaryware, shower, taps, vanity unit, towel rail, etc.] • Install and connect new bathroom fittings • Second-fix plumbing, silicone sealing and functional testing • Remove our trade waste from site **Price:** £[amount] [including/excluding VAT] **Estimated programme:** approximately [x] working days, starting [provisional start date], subject to materials, access and unforeseen site conditions. **What is included:** [labour / listed materials / waste removal / tiling / electrics — specify clearly] **What is not included unless stated:** • Supply of customer-selected sanitaryware, tiles, flooring, furniture or finishes • Electrical work, plastering, decorating, joinery, structural alterations, asbestos removal or building-control costs • Repair of concealed defects, rotten floors, damaged pipework, inadequate electrics or unanticipated water damage • Parking charges, permits or specialist disposal costs: [included / charged separately if applicable] **Important notes** • Final layout, product choices, tile sizes and finishes must be confirmed before work starts. • Items supplied by the customer must be on site, undamaged and complete before the relevant installation date. • Some disruption to water use will be necessary; we will advise when the bathroom will be out of service. • Any changes to the agreed scope will be priced and approved in writing before work continues. **Payment schedule:** [e.g. £x deposit to secure dates, £x at first fix, balance on completion]. This quote is valid for [14/30] days. To proceed, please reply confirming acceptance and we will arrange the next steps. Kind regards, [Business name] --- ## 4) Radiator Swap Hi [Customer name], Thanks for your enquiry. Please find our quote to replace [number] radiator(s) at [property address]. **Work included** • Drain down / isolate the relevant heating circuit as required • Remove existing radiator(s) • Supply and/or fit new [size/type] radiator(s), valves and fittings as agreed • Refill, vent and pressurise the system • Check operation and inspect accessible joints for leaks • Remove old radiator(s) and our trade waste from site **Price:** £[amount] [including/excluding VAT] **Please note** • Quote is based on replacement in the existing position using compatible connections. • Moving pipework, resizing pipework, wall repairs, decorating, chasing-in pipes and system modifications are excluded unless listed above. • A chemical clean, inhibitor top-up, new thermostatic valves and radiator valves are [included / not included — specify]. • We will test the radiator after fitting, but cannot guarantee the performance of the wider existing heating system, boiler or hidden pipework. • Please ensure access around the radiator and clear any furniture or valuables before we arrive. **Availability:** [date/time window] To book, please reply with confirmation, your full address and preferred appointment time. Payment is due [on completion / as agreed]. Kind regards, [Business name] --- ## 5) Blocked Drain Hi [Customer name], Thanks for contacting us. Please find our quote for attending the blocked [sink/basin/bath/shower/toilet/drain] at [property address]. **Work included** • Attend site and assess the blockage • Attempt to clear the blockage using standard plumbing/drain-clearing methods • Clean accessible trap/waste connection where appropriate • Run water and test drainage after clearing • Provide advice on any further work recommended **Price:** £[callout/first-hour amount] [including/excluding VAT] **Additional time/materials:** £[hourly rate] per hour after the first [x] hour(s), plus parts/materials if required. We will discuss additional work before proceeding where possible. **Please note** • This quote is for a standard, accessible internal blockage only. • Drain jetting, CCTV investigation, excavation, shared/private external drain repairs, sewer work, replacement pipework and specialist equipment are not included unless specifically quoted. • We cannot guarantee clearance where there is a collapsed pipe, root ingress, foreign object, poor installation or a blockage outside the accessible section of pipework. • Please avoid using the affected fixture until we attend. If there is wastewater overflow, keep people and pets away from the area where possible. **Availability:** [date/time window] Please reply to confirm attendance, with your full address and best contact number. Kind regards, [Business name] --- ## 6) Emergency Callout Hi [Customer name], We can attend your emergency plumbing issue at [property address]. **Emergency attendance includes** • Priority attendance within [estimated arrival window, subject to traffic/current jobs] • Initial assessment of the issue • Make-safe action to stop or reduce immediate water damage / loss of service where possible • Up to [x] minutes/hours of labour on site • Basic testing of the immediate repair or isolation completed **Emergency callout price:** £[amount] [including/excluding VAT] **Further labour/materials:** £[hourly rate] per hour after the included time, plus parts/materials. We will keep you informed of costs before undertaking additional work where circumstances allow. **Important notes** • Emergency work is focused on making the situation safe and preventing further damage. A permanent repair may require parts, follow-up work or a further quote. • We cannot be responsible for existing damage, hidden defects, or consequential loss caused before our arrival. • Please turn off the stopcock / electricity to the affected appliance only if safe to do so. Do not touch standing water near electrical equipment. • Please ensure someone aged 18+ is available to provide access and approve essential emergency work. **Estimated arrival:** [time / time window] Reply **CONFIRM** with your full address, contact number and brief description/photo of the issue, and we will dispatch a plumber. Kind regards, [Business name] --- ## Optional footer for any quote **Quote reference:** [REF] **Quote valid for:** [14/30] days **Payment:** [bank transfer/card/cash] due [on completion / as per payment schedule] **Acceptance:** Reply “ACCEPT” to confirm the quoted work and terms.