Something went wrong

Start here if you have a symptom rather than a question. Each entry below names what the problem usually turns out to be and sends you to the page that covers it properly.

It stopped before it was finished

The most common report, and it has four different causes that look identical from the outside: a fixed per-turn cost ceiling, a five-minute clock, a step count, and stopping to ask you something. Only one of those is a fault, and the fix is different for each.

It stopped before it finished — how to tell which one you hit, and what to do about each.

It cost more than I expected

Almost never one expensive thing. The usual causes are the tier the run was on, how many turns the conversation took, and a per-turn ceiling that is not the number you typed.

It cost more than I expected — a six-item self-check, in the order worth doing it.

The result is wrong, or it made something up

A result that reads confidently is not the same as a result that holds up. There are specific signals worth checking, and they are quicker than re-reading the whole thing.

The result looks wrong — the signals that separate a checkable claim from an invented one.

I connected an app but it isn’t using it

This one is a real trap rather than a misunderstanding. Connecting an app does not put it into a run, and the home screen cannot add one — every app there reads Connect in Apps whether you have connected it or not.

A connected app isn’t being used — why, and the one place it does work.

Not here?

• A run failed and you were still charged — When a run fails.
• A task is sitting there doing nothing — When it takes too long covers stalled, paused and Needs you, which look alike and are not.
• You want to stop something in flight — Stopping a run.
• It refused to do something — What it won’t do separates the refusals that are enforced from the ones it merely follows.
• A top-up failed — Topping up lists what each failure message means.
• You are not sure what a receipt field means — Reading a receipt.
• You are not sure what a word in the interface means — the Glossary defines each of Else’s terms in one line, including the words it deliberately does not use.
• It behaved differently the last time you used it — Updates is the weekly record of what changed, and a repair is named there as a repair.

If none of those match, the receipt and the run’s own step list are the record of what happened. They are accurate even when the summary at the end of a run is not.