We're six people and support currently lands in a shared Gmail inbox. We're drowning — things get answered twice or not at all. Compare three tools that would fix this for a team our size, tell me what each actually costs at six seats, and say which one you'd pick and why. I want the honest downside of your pick too.
There's no file attached to this one, and that's correct. The question was "which of these three, and why" — the answer belongs in a reply you can read in two minutes, not in an attachment you have to open. Roughly six thousand characters came back, no document, no deck.
Nine searches went out first. Each of the three options came back with what it costs at six seats specifically, not a starting price with the per-person arithmetic left to me, and each figure carried the vendor pricing page it came from.
The brief ended with "I want the honest downside of your pick too", which is the sentence most recommendations answer with something like *it may not suit every team*. Here's what came back instead, about its own pick:
> **Honest downside:** You are tying your support workflow closely to Gmail and > Hiver's layer on top of it. If support becomes a more mature, multi-channel > operation […] you may eventually find a dedicated system like Help Scout or > Front cleaner.
Then it priced the escape route. Hiver's Pro tier is listed at 55 dollars per user per month, which for six of us is 330 a month — the number you'd hit if the thing you're being sold today turns out to need upgrading tomorrow. Source link included.
A recommendation that names the wall you'll eventually run into is worth more than one that only sells you the near-term win.
Under a minute, $0.136616 on Smart. All nine searches are in the replay: https://elsedoes.com/share/108facb0c7b24aa18aa8d063c345a2a4
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By Heei